Whether you’re selling over the phone or u sing a virtual meeting tool, learning to interpret body language will be a powerful skill.
Body language is communication. It clarifies meaning, ensures engagement and drives participation. According to CallCentreHelper.com, 55% of face-to-face communication is done through body language. Which means that if you're selling to someone you can’t see, your understanding less than half of what they’re telling you.
Whether you’re selling over the phone or using a virtual meeting tool like Webex or Zoom, learning how to get the most out of virtual meetings by recognizing and interpreting body language will be a powerful skill to have.
Malcolm Gladwell calls body language “micro-emotions”. The tiny facial expressions, the subtle tics, the postures and gestures that are present in every face-to-face meeting are the unspoken language that communicates, even more than words, how we really feel.
Audio-only meetings are a minefield. It’s tough to get a clear picture of what someone is thinking when all you have to go on are their voice and intonation. But there are ways to try to improve the odds; to let you figure out your potential client’s feelings and intentions without the help of body language.
A complete virtual meeting strategy starts with understanding the unspoken.
Even if you are getting a good sense of how a virtual meeting is progressing, there are still times when you can feel uneasy about a prospective client’s true feelings. Some people are just wired to tell others what they want to hear. Try using these next tips that deal with how to tell if someone’s trying to deceive you.
Learning to control your own body and becoming sensitive to the nuances of conversation will help you reach your sales potential.
When virtual meetings, try combining your new lie-detector skills with the following tried and true techniques that will present yourself and your company in the best possible light.
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Face-to-face or video meetings aren’t always possible, but all virtual sales calls are affected by body language or it’s absence. Whether it’s on the phone, on Webex or Zoom, learning to control your own body and becoming sensitive to the nuances of conversation will help you reach your sales potential.
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